CREATE YOUR SUPPORT TEAM AND MANAGE SUPPORT REQUESTS
Create your Support Team and invite your co-workers to be part of it. When they accept the request to join your Team, your collaborators can begin managing support requests and start a remote connection directly from the Console.
Enable the Support Queue and receive support requests from your customers, who use one of your customised version of the SupRemo client (Custom Pro). Organise your Support Team's activity and decide which of your collaborators can automatically receive requests from different customers by creating more SupRemo Customs and choosing predefined settings for each client.
Monitor your co-workers' workload in real time.
View and check all support requests processed by your Team.
MONITOR THE IN/OUT CONNECTIONS OF ANY DEVICE
Check all incoming and outgoing connections of the devices connected to your Supremo account through Advanced Reports monitoring and without having to share your Address Book contacts.
Monitor your employees/collaborators activity or take advantage of this feature to speed up billing times to your customers.
View the monitoring by number of connections or by their duration.
CONFIGURE AND INSTALL SUPREMO REMOTELY
Centrally configure and remotely install SupRemo automatically and/or en masse on all devices in your network in just a few simple clicks.
An intuitive interface allows you to generate the command line to use with an .exe file, an .msi file, or with an .msi file and an .mst file together.
The various settings enable you to:
- automatically add distributed clients to your Address Book
- allocate Supremo clients with default settings
- automatically enable unattended access to all clients
SupRemo can also be mass deployed via GPO once the command line from the Supremo Console and the .mst file have been generated.The .msi file is available directly in the Console.
DEPLOY SUPREMO WITH NEW SETTINGS
Create one or more customised SupRemo clients with advanced features and with your desired settings.
With the PRO version of Supremo Custom you can:
- allow your customers to send support requests directly from SupRemo
- authorise specific SupRemo IDs to connect to the client
- enable automatic safe access for unattended control
- enable automatic updates
- set up a password to change settings
- log in to the Console
Changes you make to clients from the Console are updated for all distributed clients.
CONTROL WHO USES YOUR LICENSE
Check the usage of your license in real time with Current Connections.
Enter your activation code on the devices using your subscription plan and check who is using your license.
REMOTELY VIEW THE INFORMATION OF THE DEVICES YOU MANAGE
Using Remote Management, you can remotely view all the information relating to your devices at any time and in real time, check their health status using specific indicators and get personalised notifications when performance or safety problems arise.
Using Device Management, you can view and monitor all the information regarding your company's or your customers' devices, i.e. hardware and software data, disk drive status, antivirus, antispyware, firewall and networks.
CHECK THE HEALTH STATUS OF YOUR DEVICES
Independently define the monitoring policies for your devices, set the health status assessment parameters and get personalised notifications in the event of a performance or security problem on one of the devices you monitor (for example high CPU use, low disk space, etc.).
Check the health of all your devices getting notifications about any performance or security issues.