Tech support

How do I configure the proxy settings?

How do I configure the proxy settings? You can configure the proxy settings from the Tools menu -> Options ->
Connection, Tech support
Why am I getting the message “The remote PC you are connecting to is not available”?

Why am I getting the message “The remote PC you are connecting to is not available”? The message “The remote
Tech support, Presales
Why do I get “Remote control not allowed”?

Why do I get “Remote control not allowed”? The Remote control not allowed message indicates that the access to the
Connection, Tech support
Why do I get “Unable to connect to the Gateway”?

Why do I get “Unable to connect to the Gateway”? The Unable to connect to the Gateway message indicates that
Tech support, Presales

How do I send a CTRL + ALT + DEL command?

How do I send a CTRL + ALT + DEL command? To send a CTRL + ALT + DEL command,
Control, Tech support
Why am I getting the notification “Screen cannot be captured at the moment?”

Why am I getting the notification “Screen cannot be captured at the moment?” Closing or minimizing the Windows Remote Desktop
Tech support, Presales
Why am I not able to interact with Kaspersky?

Why am I not able to interact with Kaspersky? Kaspersky prevents remote access software from interacting with its user interface.
Control, Tech support
Why am I not able to interact with UAC dialogs?

Why am I not able to interact with UAC dialogs? UAC is a powerful security feature of Windows but it
Tech support, Presales
Can I use the copy & paste function between two PCs connected to Supremo?

Can I use the copy & paste function between two PCs connected to Supremo? You can copy and paste portions
Tech support, Presales

How to use Supremo on Linux?

How to use Supremo on Linux? You can start a Supremo client on Ubuntu 21.10; to do so, you need
General, Tech support
Why am I experiencing problem with the activation?

Why am I experiencing problem with the activation? Supremo needs to access the domain license.nanosystems.it in order to validate the
General, Tech support
Why did Supremo loose the static password?

Why did Supremo loose the static password? There was probably a corruption of the settings.dat file, located inside the path
General, Tech support
Why do I get “Login forbidden” when I try to access the online address book?

Why do I get “Login forbidden” when I try to access the online address book? Maybe you’re trying to access
Tech support, Presales
Why doesn’t Supremo start?

Why doesn’t Supremo start? If you double-click on the Supremo.exe executable and nothing happens, follow this procedure: create a shortcut
General, Tech support

Does Supremo support remote print?

Does Supremo support remote print? Yes. For more information, click here.
Tech support, Presales
Does Supremo support Wake-on-LAN (WOL)?

Does Supremo support Wake-on-LAN (WOL)? No. It will be introduced later in the future.
Tech support, Presales
Does Supremo work with Terminal Server?

Does Supremo work with Terminal Server? Starting from version 3.4.0, SupRemo offers Terminal Server support. Discover more here
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How do Supremo’s plans work?

How do Supremo plans work? A subscription to a Supremo plan is required for professional purposes and/or for a continuous
Tech support, Presales
How many people can connect to a remote PC at the same time?

How many people can connect to a remote PC at the same time? Multiple users can connect to a remote
Tech support, Presales
Is there a Supremo client for macOS? And the mobile apps?

Is there a Supremo client for macOS? And the mobile apps? Supremo is available for Windows, macOS, Linux (running with
Tech support, Presales
What does simultaneous connection mean?

What does simultaneous connection mean? A remote connection indicates the connection between two PCs/servers that are located in different places.
Tech support, Presales
Why does Supremo detect a professional and/or continuous use?

Why does Supremo detect a professional and/or continuous use? After the first 21 days of free trial, which doesn’t require
Tech support, Presales