Configure the monitoring policy for each device

For each device you activate on the Devices Activation page, you can enable the Monitoring function, which allows you to define monitoring policies, i.e. to set parameters for evaluating the health of your computers, and assign them to your devices.

If you click RMM – Device Management and select a computer in the drop-down menu, you can access the management of that device.

If Monitoring is not activated, you can activate it directly from this page.

Based on the policies you have configured, you receive custom notifications of errors or warnings related to any performance or security problems the computers you are monitoring may have.

The parameters that can be managed in the policies, which generate error and warning notifications, are:

  • Maximum percentage of disk space used (error notification)
  • Maximum percentage of CPU utilisation (error notification)
  • Maximum percentage of memory usage (error notification)
  • Enable/Disable notifications for available Windows updates (warning notification)
  • Activate/Deactivate notifications for existing Antivirus software (warning notification)
  • Activate/Deactivate notifications for existing Firewalls (warning notification)

When you activate a new device, the standard policy is automatically assigned: the feature suggests some predefined parameters, but you can modify these according to your needs and then define a personal standard policy, which will be valid for each new activation.

You can also add new policies, defining the parameters and receiving personalised notifications for each of them.

To manage the policy of the selected device, click Manage policy.

On the left, you can view the policy assigned to the machine with a summary of the control parameters set, while on the right, you can manage the policy:

  • Assign a different policy: you can assign a different policy to the device than the current one (which is the standard one by default), by choosing one of those that has already been created.

  • Create a new policy: you can create a new policy, give it a name, and set the new parameters. When saved, the new policy is created and automatically assigned to the selected computer.

  • Edit Assigned Policy: you can edit the parameters for the current policy. N.B.: When saved, the new values become valid for all the machines to which the same policy has been assigned. You can also delete a policy from the Edit mask: after deletion, the standard policy is reassigned.

Based on what is defined in the policy, the error or warning notifications that you see in the first table are generated.

Error notifications relating to performance problems are shown in red, while warnings relating to security problems (such as antivirus or firewall problems) are shown in yellow.

For each notification, you can see the indication of its duration, i.e. how long the notification has been in progress.

When a reported problem is no longer present, for example, following repair work on the device, the notification is automatically moved to the history, where you can carry out customised searches by type of notification and time period.

You can monitor all active notifications for all your devices at the RMM – Monitoring.
For a general summary of the health status of all your devices, you can access the Dashboard using the RMM link.