Features

22 result/s

• Why do I get “Login forbidden” when I try to access the online address book?

  Maybe you’re trying to access the address book with your Nanosystems account, the same used to purchase your Supremo plan...

  FAQ, Features

• Is Supremo compatible with a Windows Server/Terminal Server?

  Starting from version 3.4.0, SupRemo offers Terminal Server support. Discover more here....

  FAQ, Features

• Can I start multiple sessions with Supremo on Windows Server systems?

  Supremo can be used in multisession mode on Windows Server systems that allow you to manage two or more concurrent control sessions via...

  FAQ, Features

• Can I use Supremo with Windows Remote Desktop?

  Yes, it is possible to use Supremo with the Windows Remote Desktop and interact with the Supremo interface via Remote...

  FAQ, Features

• Is it possible to disable random password generation?

  Yes, via the menu Tools-Security-Random Password strength, by setting Disabled. For more information, click here....

  FAQ, Features

• Does Supremo support remote printing?

  Yes. For more information, click here....

  FAQ, Features

• Does Supremo support audio during a remote connection?

  No, it will be introduced shortly....

  FAQ, Features

• Can I enable Supremo automatic updates?

  Yes, you can enable the automatic updates for your Supremo clients. If activated, when a new update will be released,...

  FAQ, Features

• Can I start remote connections from the custom version of Supremo?

  No, the custom version of Supremo only allows you to receive remote connections from outside. It is in fact a...

  FAQ, Features

• Why can’t I see in the Supremo Console the Reports of the connections I launched?

  Reports allow you to view data on connections initiated to remote PCs and contacts in your Address Book. In order...

  FAQ, Features

• What is the difference between Reports and Advanced Reports?

  Reports, available with any Supremo licence, allow you to check information about remote connections made to remote PCs and contacts...

  FAQ, Features

• How do I activate the features of the Supremo Professional plan?

  You need to enter your license activation code in the Supremo Console under the link Licences Management and then associate...

  FAQ, Features

• Where can I check all the service requests handled by my team?

  You can find a complete list of the support requests handled by your team under the link Support Services –...

  FAQ, Features

• Where do I check the health status of my devices?

  In the Supremo Console under the link RMM – Monitoring you can view the health status of your devices. For...

  FAQ, Features

• How do I remotely consult information on a specific device, such as: operating system, networks, software, hardware and system status?

  You have to associate the device to your Console account and activate the Device Management, available with Supremo Professional. This...

  FAQ, Features

• What are “Suspicious Activities” in Supremo IT Security and how are they classified?

  In Suspicious Activities, you can view notifications generated by behavioural monitoring of users, devices, and networks, based on IT Security...

  FAQ, Features

• How does the “Activity Log” work in Supremo IT Security and what makes it different from a simple system log?

  The Activity Log only shows security-relevant events, filtered by IT Security’s artificial intelligence, excluding unnecessary system logs. This helps IT...

  FAQ, Features

• How are “malicious IPs” detected in Supremo IT Security?

  Malicious IPs are identified thanks to a constantly updated, real-time intelligence feed. The system monitors outgoing connections from protected devices...

  FAQ, Features

• What does “Sensitive Connections” mean in Supremo IT Security and which sites are monitored?

  The Sensitive Connections section highlights access to sites considered risky or non-compliant, such as adult sites, streaming sites, gaming sites,...

  FAQ, Features

• What does the “Connection Overview” section in Supremo IT Security show and why is it important?

  The Connection Overview section displays all connections made by the machine on non-standard ports, such as RDP, SMB, or SSH....

  FAQ, Features

• Can Supremo IT Security detect anonymous browsing or browsing on TOR?

  Yes, Supremo IT Security can identify the use of incognito mode browsers, VPNs and even the TOR network. This feature...

  FAQ, Features

• How are anomalies reported to the IT administrator?

  Anomalies are reported in the Dashboard in real time, with precise impact levels and details. Periodic summary reports can be...

  FAQ, Features