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Oggi Lavoro Spa’s experience with Supremo
Discover how Oggi Lavoro Spa, an Italian company specialized in recruitment, staffing, and HR services, has enhanced its operational workflows and optimized workforce management thanks to Nanosystems software.
THE STORY IN A NUTSHELL
We asked Francesca Sorrentino, Head of IT Systems at Oggi Lavoro Spa, to share how Nanosystems software has improved their daily operations and productivity. The solutions were adopted through our authorized partner PF Technology s.r.l., supporting their IT team in ensuring business continuity and efficient user support.
What were the main reasons why you chose Supremo?
Reliability was the key factor in our decision. We needed a stable and trustworthy remote support solution capable of handling multiple interventions efficiently, ensuring continuity in IT operations and minimizing disruptions for users across the organization.
How is Supremo used in your company?
Supremo is primarily used to provide remote assistance for business applications and end users. It allows our IT team to intervene quickly on multiple workstations, supporting both internal staff and clients while maintaining a high level of service responsiveness.
What benefits have you found in adopting Supremo?
We have seen clear improvements in activity tracking and intervention monitoring, allowing better prioritization of tasks. It has also enhanced team organization and reduced scattered communications, leading to more efficient workflows and a clearer management of technical issues.
Do you have plans to expand the use of Supremo in the future?
Yes, we are currently evaluating the adoption of a branded version of Supremo. This would allow us to offer a more structured and recognizable remote support service, simplifying access for users and reducing response times for technical assistance.
How do you evaluate your experience with Supremo overall?
Our overall experience has been very positive. The software proved essential during the COVID period, enabling remote work and ensuring operational continuity. Its ease of use and reliability make it a valuable tool for both IT and operational teams.
Final thoughts
Supremo has become an important asset in supporting our IT operations. Combined with a structured ticketing system, it helps us deliver timely support, improve internal organization, and maintain a high standard of service for both employees and clients.