Tutorial Supremo Console

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• Activate Professional and associate your devices

  Follow these steps to activate all the features of the Professional licence: Activate your Supremo Professional licence in your Reserved...

  Tutorial Supremo Console

• Manage your customers’ support requests

  With the Support Queue you can receive support requests from your customers directly through Supremo. You can assign the requests...

  Tutorial Supremo Console

• Check the incoming and outgoing connections of whoever you want

  Who performed a specific support session within your company? How long do you take to complete every singular assistance? How...

  Tutorial Supremo Console

• Configure Supremo and install it remotely

  At the link Remote Support – Automatic Installation, you can generate the command line for the automatic installation of Supremo,...

  Tutorial Supremo Console

• Customise Supremo with advanced features (Custom Pro)

  With the Supremo Professional plan, you can use all the advanced features of Supremo customisation (Custom Pro) by logging with...

  Tutorial Supremo Console

• Check who uses your license

  The monitoring Current connections allows you to check who is using your licence, in real time. Enter your activation code...

  Tutorial Supremo Console

• Manage and monitor your devices remotely

  With RMM you can remotely view, at any time and in real time, all the information relating to your devices....

  Tutorial Supremo Console

• Access the control panel of your devices

  In the Dashboard you have a convenient control panel that you can use to quickly and easily check the general...

  Tutorial Supremo Console

• Check all the support requests managed by your Team

  In Support Services – History, you can access the history of all the support requests received by your Support Team. Here...

  Tutorial Supremo Console

• Check the detailed information of your devices

  At the Device Management link you can remotely view all the details of your devices, such as operating system, networks,...

  Tutorial Supremo Console

• Check the health of your devices

  In RMM – Monitoring, you can view the error and warning notifications of all the devices you are monitoring, both those...

  Tutorial Supremo Console

• Configure the monitoring policy for each device

  For each device you activate on the Devices Activation page, you can enable the Monitoring function, which allows you to...

  Tutorial Supremo Console

• Create your Support Team

  With the Professional license you can create your own Support Team, configure operators and enable them to handle your customers’...

  Tutorial Supremo Console

• Generate the MST file to distribute Supremo with the MSI

  You can generate the MSI file to distribute Supremo with the MSI package automatically and in bulk. Follow these steps...

  Tutorial Supremo Console

• Invoice remote support

  Accounting Management is a valuable tool that simplifies, optimises and speeds up the accounting of your customer support activities....

  Tutorial Supremo Console

• Manage your Console users

  User Management allows you to create and control the users and operators who are part of your team. Users are...

  Tutorial Supremo Console

• Manage your Supremo contacts and your Uranium Backup clients

  In the Address Book section, you can add the contacts to your Supremo Address Book and manage all the Uranium...

  Tutorial Supremo Console

• Measure and optimise your support

  With Support Services Dashboard you can check in real time the overview of the status of assistances requested by your...

  Tutorial Supremo Console

• Share your licence with other users

  With Supremo Professional you can remotely and encrypted assign your license activation code to remote devices. This allows you to...

  Tutorial Supremo Console

• View and manage missing patches and updates

  You can manage and check patch and operating system updates for the devices you monitor directly from the Console. Before...

  Tutorial Supremo Console

• Detect devices on your network

  The Network Scan feature allows you to monitor devices within a specified network range of a computer that belongs to...

  Tutorial Supremo Console

• Check for anomalous operating system activities

  In the Activity Log, you can view a list of operating system activities identified as anomalous or suspicious on monitored...

  Tutorial Supremo Console

• Check all internal connections, RDP, SMB and SSH

  The Connections Overview shows a complete list of internal connections made by devices monitored with IT Security on non-standard ports...

  Tutorial Supremo Console

• Track connections to malicious IPs

  In Malicious IPs, you can view connections made to IPs reported as malicious and cases of port forwarding between public...

  Tutorial Supremo Console

• Monitor devices, detect threats, avoid critical issues

  IT Security is an advanced anomaly analysis system based on artificial intelligence, which integrates antivirus with behavioural detection and network...

  Tutorial Supremo Console

• Get maximum visibility on access to risky contents

  In Sensitive Connections, you can check whether users have connected to sites with potentially critical content, including: The system also...

  Tutorial Supremo Console

• Analyze anomalous and suspicious behaviour

  In Suspicious Activities, you can view notifications generated by behavioural monitoring of users, devices and the network. Activity analysis is...

  Tutorial Supremo Console