Frequently asked questions

SupRemo can be used free of charge for private use only.

The launched sessions must have limited duration and frequency. They cannot be tied to any business fulfillments or to the supply of services to third parties, whether private or companies, even if no payment is involved. Basically, it is not free of charge in cases of control of/from PCs belonging to company/professional systems or frequent connections and/or long durations between devices identified as private. The time limits are not noted since they are variable and automatically calculated by our control algorithms that detect the affinity of the controlling PC and/or controlled PC to a business/professional system. The detected commercial use does not, however, preclude the possibility of using the 21-day trial, which the user can enjoy from SupRemo’s first use in exploring the program before purchasing a subscription.

For more information on subscription plans, please visit this page

No, in order to control remote PCs / servers for commercial purposes it’s mandatory to subscribe one of our commercial plans. The controlled machine – physical or virtual – doesn’t need a subscription.

Yes, Meetings are available only to subscribers.

Yes, first 21 days of use are free even for commercial purposes.

Yes, you can activate any number of Supremo clients using your activation key. Our servers will check the active remote control sessions you are using and won’t allow you to surpass the maximum number of sessions allowed by your plan.

Yes, you can upgrade your plan from the Reserved Area whenever you want. Note that the Extra Connections will expire along with your Supremo Business plan.

Of course, all the subscribers of a Supremo plan can customize the executable for free and distribute it to their customers. Take a look to our official guide, it explains how to perform the operation. At least 1 activated Supremo plan is required to use the feature.

Supremo is available for Windows, iOS and Android. You can download all the clients from this page. We will introduce a MacOS client during 2019.

Yes, it can, even if the remote user is a normal user. Check this tutorial for this specific case.

Supremo generates outgoing traffic on TCP ports 80 and 443.

Supremo does not require Firewall configuration, but there may be cases in which it is necessary to configure some exceptions. Check here for these specific cases.

Starting from version 3.4.0 Supremo launches Terminal Server support.
Discover more here.

No, it will be introduced later during 2019.

No, it will be introduced later.