UAC is a powerful security feature of Windows but it may cause problems when you are remote controlling a PC. If Supremo runs under the SYSTEM user on the remote machine, it’s able to show and interact with…discover more
After the first 21 days of the free trial, Supremo can be used free of charge for private use only.
This means that the sessions started have a limited duration and frequency and are not linked in any way to the performance of professional functions or to the provision of services to third parties, whether they are individuals or companies, even if they are unpaid. For more information, we recommend you visit this page.
No. In order to control remote PCs/Servers for commercial purposes, you must subscribe to one of our subscription plans. The controlled machine – physical or virtual – does not require a subscription plan.
Yes. Meetings are only available to subscribers.
Yes. The first 21 days are free, even for commercial purposes.
You can activate an infinite number of fixed and mobile devices with a single licence by entering the activation code on as many Supremo installations as you wish. Our servers will control the number of control sessions that you are using and will not allow you to exceed the limits established by your subscription plan.
Yes. It is possible to purchase Extra Connections from the Reserved Area at any time.
Important: Extra Connections expire with the SupRemo Business plan, regardless of the purchase date.
Supremo is available for Windows, macOS, Linux (running with Wine), iOS and Android. You can download all the clients from this page.
Yes. Also in the case, whereby a normal user (local, without administration rights) executes SupRemo on a remote machine. Consult this tutorial dedicated to the specific case.
Yes. The function is free of charge for all SupRemo subscribers. This page thoroughly and clearly illustrates the procedure. It is necessary to have at least one active SupRemo plan in order to use the function.
Multiple users can connect to a remote machine at the same time, and everyone can take control of it. However, connected users can act at different times on the remote PC, to avoid overlapping operations.
Unlike Remote Desktop, all users connected to Supremo use the same Windows session.
A remote connection indicates the connection between two PCs/servers that are located in different places.
Simultaneous connections therefore indicate connections between distant PCs/servers that occur at the same time. Simultaneous connections can be initiated…discover more
You can copy and paste portions of text between two machines connected to Supremo.
It is not possible to use the copy & paste function to transfer files/folders.
Transferring files or folders between the two connected PCs can be carried out using the Drag & Drop function or via the Supremo File Manager . For more information, see this tutorial.
To send a CTRL + ALT + DEL command, go to the upper menu of the control window and click on Control. Then select Send CTRL + ALT + DEL.
The closure or the minimization of the RDP session from which Supremo has been launched, blocks the video stream causing the application to show…discover more
If your display resolution is higher than the remote one, just enlarge the window to zoom the content.
It will be possible to activate a Supremo client running on Ubuntu 16.04 (and newer) with the latest stable version of WINE.
NOTE: from a Linux device you will be able to share and control remote screen. From Windows to Linux (or Linux to Linux) it will be supported screen sharing only.
If you double-click on the Supremo.exe executable and nothing happens, follow this procedure…discover more
Supremo needs to access the domain license.nanosystems.it in order to validate the activation. If it can’t access…discover more
There was probably a corruption of the settings.dat file, located inside the path C:ProgramDataSupremoRemoteDesktop.
We suggest to uninstall the service (if installed), close Supremo, delete the settings.dat file and then re-launch Supremo.
Of course, Supremo must be re-configured. The ID of the machine may also change, in some rare cases.
The Unable to connect to the Gateway message indicates that Supremo cannot communicate with any of the gateways. This can be due to several reasons…discover more
You can configure the proxy settings from the Tools menu -> Connection.
The Remote control not allowed message indicates that the access to the remote machine has been restricted to one or more Supremo IDs and you’re not authorized to control it. To get connected, you need to update the list of allowed IDs in Tools – Security of the remote PC.
From version 4.2.0, the primary port used by Supremo for outgoing connections is TCP port 5938.
Your firewall should therefore allow the use of this port, to ensure the best performance of our software.
If it cannot connect via port 5938, Supremo will try to use TCP port 443.
Android and iOS Apps use TCP port 443.
For prior versions, Supremo generates outbound traffic on the TCP 80 and 443 ports and does not require Firewall configuration. However, there may be cases in need of interventions. When the Firewall is configured so that it also locks the outbound traffic or controls the SSL traffic, it is necessary to insert the *.nanosystems.it domain into the exceptions.
The message “No host available for the specified ID” indicates that the remote PC (for smart working, your work PC; for technical assistance, your client’s PC) cannot be reached for one of the following reasons…discover more
Starting from version 3.4.0, SupRemo offers Terminal Server support.
Discover more here.
No. It will be introduced later in the future.
No. It will be introduced later in the future.
No, it will be introduced shortly.
Yes, it is possible to use Supremo with the Windows Remote Desktop and interact with the Supremo interface via Remote Desktop. For more information, click here.
Supremo can be used in multisession mode on Windows Server systems that allow you to manage two or more concurrent control sessions via Remote Desktop (Terminal Server/Remote Desktop Server). For more information, click here.
Maybe you’re trying to access the address book with your Nanosystems account, the same used to purchase your Supremo plan from the e-commerce. It doesn’t work because..discover more